ITSM Team Awareness
The team members are a critical part of any successful ITSM adoption. In order to assure an organization-wide adoption, enterprises must communicate the goals, tasks and objectives to the team through an awareness campaign targeted to the "culture shift" that is essential to a full-transformation.
During the two-to four-hour interactive session, teams will learn the basics of ITSM and how ITIL® impacts current and future projects. Each presentation is developed to incorporate the organization's direction, as well as the individual gains of each team member.
Session Content:
- ITSM goals and objectives
- ITIL and ITSM basics
- Individual and team rewards
- Project deliverables and schedules
- Education and training plan
- Key lead and roles defined within the organization
