Executive and Leadership ITSM Awareness
Within a two to four hour interactive presentation, Plexent addresses either a potential implementation or current ITSM strategy in a relevant and practical manner. Depending on the knowledgebase of the management team, Plexent will tailor the session to include basic concepts, success strategies and troubleshooting tips. In addition to the session, Plexent ITIL® Service Managers will address all questions and concerns to align the management team for a positive organizational impact.
Session Content:
- Successful ITSM transformation
- Critical success factors and deliverables
- Recommendations from lessons learned and pitfalls
- Value of critical awareness and communication
- Basics of ITIL and ITSM
- Standards and frameworks of transformation
- Completion targets
- Key measurement tools
- Success strategies
