ISO/IEC 20000 Introduction

Training Classes

New to ISO/IEC 20000?

We can help. Plexent is a leading ISO/IEC 20000 consultant with a solid track record of assisting service providers to effectively prepare for ISO/IEC 20000 certification. In addition to in-depth team awareness training and consultant certification preparation, Plexent offers an ISO/IEC 20000 introductory course perfect to get you off on the right foot.

What is ISO/IEC 20000?

ISO/IEC 20000 (formerly BS 15000; now commonly referred to as ISO 20000) is the international de facto standard for IT Service Management that supports ITIL® and ITSM frameworks. The methodology is built on two platforms including ISO/IEC 20000-1 (Specification for Service Management) and ISO/IEC 20000-2 (Code of Practice for Service Management).

ISO/IEC 20000 Introduction Session Content:

  • Scoping and eligibility procedures
  • Assessment and audit
  • Support tools
  • ISO/IEC 20000 limitations

Learn more about ISO/IEC 20000 or contact us at 972-381-0077 or training@plexent.com to discuss your organization's ISO/IEC 20000 educational needs.

Training