Getting Started
Prior to implementing an IT Service Management (ITSM) strategy, organizations must gain the knowledge necessary to develop an organizational momentum toward success. Plexent's training programs include an IT employee ITIL® introduction course and a more comprehensive workshop designed to develop a road map through achievable objectives.
Implementing an effective CMMI® strategy depends on knowledge-based objectives linked to the organization's business objectives to propel the enterprise toward its performance improvement goals. Plexent provides the SEI's Introduction to CMMIcourse as a starting point, as well as supporting workshops such as measurement and process management to meet the organization's specific needs.
