ITIL® V3 Foundations Bridging Course
What is the ITIL® V3 Foundations Bridging Course?
As an Accredited Training Organization (ATO), Plexent's EXIN-accredited ITIL version 2 and ITIL version 3 Foundation training is available on-site and through open-enrollment for anyone who is starting down the ITIL Certification path. For those who already have ITIL Foundations Certificates, Plexent provides a one-day bridging course to provide the quickest means to an ITIL V3 Foundation Certification level of understanding.
Plexent's ITIL V3 Foundations Bridging Course highlights the new topics in ITIL V3, which are organized in five core volumes:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Who should attend the ITIL® V3 Foundations Bridging Course?
This V3 bridging course is designed to provide professionals, who currently have ITIL Foundation Certificates, the knowledge and understanding of the new content of ITIL V3 and how ITIL V2 integrates, supports and differs. The successful completion of the ITIL V3 Bridging Exam is comparable to obtaining the ITIL V3 Foundation Certificate.
Note: Students will be required to provide proof of ITIL Foundation certification in order to take the ITIL V3 Bridging exam, which is included as part of this one-day course.
What should you expect from the ITIL® V3 Foundations Bridging Course?
Plexent's ITIL V3 Foundations Bridging Course includes six hours of interactive instruction by a full-time ITIL Certified Service Management Consultant, an hour of exam preparation, and concludes with a short 20-question, multiple-choice exam, which is administered by an EXIN proctor.
Other key points:
- There is approximately 2-5 hours of pre-course preparation.
- The Bridging Exam includes content on ITIL V2 that is not covered in this course.
- Plexent's all-inclusive price includes the course materials, meals, EXIN exam and proctor.
ITIL® V3 Foundations Bridging Course Content
Students attending this one-day course will gain knowledge and understanding of the following:
- Service Management and ITIL's key concepts, definitions, objectives and certification levels
- ITIL's service lifecycle approach and its five key stages
- The structure, components and processes of the five core ITIL V3 books
- For each of the five core books in the service lifecycle:
- Review the main activities, goals, benefits, challenges and management reporting for the respective processes
- Outline of relationships between the processes
- New key ITIL terms and definitions
- Differences between ITIL V2 and V3
In this one-day course, students gain knowledge of ITIL V3 key changes and new content, and they gain practical skills to take the ITIL V3 Foundation Bridging Certification Exam through workshops. We efficiently and effectively teach students how to:
- Prepare for and take the ITIL V3 Foundation Bridging Certification Exam
- Evaluate ITIL V3 content and identify the benefits of ITIL V3 implementation
- Identify the primary differences between ITIL V2 and ITIL V3
- Explain the business objectives for each phase of the ITIL V3 Service Lifecycle
- Assess the main principles and models of ITIL V3 Service Management
- Recognize how the ITIL V3 processes contribute to the Service Lifecycle
- Enhance competitive advantage with ITIL Service Strategy
- Design Services for Business needs
- Apply CSI to improve IT Services
ITIL® V3 Foundations Bridging Course Outline
Introduction to ITIL V3
- Background and development of ITIL V3
- Recognizing the benefits of ITIL V3
- Service Management as a practice
- Defining the concept of a Service
- The ITIL V3 Qualification scheme
Assessing the Service Lifecycle
- Defining the Service Lifecycle
- The five Lifecycle phases
- Describing the structure, scope, components and interfaces in the ITIL Library
- Recognizing the objectives and business value for each Lifecycle phase
- Exploring the main objectives of the five phases
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Identifying key terminology
- ITIL V3 content: Utility and Warranty, Resources and Capabilities, Service Portfolio
- IT Governance across the Lifecycle
- A higher level of knowledge management: the Service Knowledge Management System
- Service Management Technology requirements
Service Strategy: Defining Objectives
- Service Assets as the basis for Value Creation
- Fundamentals of Value Creation through Services
- The four main activities in the Service Strategy: market, offerings, strategic assets, execution
- Stating the basic concepts and roles for Portfolio and Demand Management
Service Design: A Blueprint for Success
- Discussing the five major aspects of Service Design
- Exploring Service Portfolio Design
- Identifying Business Requirements
- Defining Service Requirements and design of Services
- Functions of Information Security and Supplier Management
- The role of the Service Design Package and Service Catalogue
Service Transition: From Test to Live
- Transition Planning and Support
- Explaining the Service V model
- Exploring the objectives of Release and Deployment Management
- Change Management: challenges, change types and the seven R's
- The information structure behind Service Asset and Configuration Management
Service Operations: Running Day-to-Day Operations
- Examining the processes
- Recognizing conflicts in Service Operation
- IT Services versus Technology components
- Event Management within the Incident Lifecycle
- The role of Access Management
- New to ITIL V3: Request Fulfillment
- Comparing Quality of Service vs. Cost of Service
- Identifying the Service Operation functions
- Technical Management to manage the infrastructure
- Application Management and the Software Management Lifecycle
- IT Operations Management
Continual Service Improvement (CSI): Maintaining Momentum
- Explaining the CSI model
- Measuring for CSI: Business value and Baselines
- Types of metrics: technology, process and service
- The 7-step improvement process: exploring objectives, activities and metrics
