ITIL® Service Manager
What is ITIL Service Manager training and certification?
The ITIL Manager Level Certificate is the highest level of accreditation available in the industry. Unlike the Practitioner Level, the Manager Level is a far-reaching certification that spans the vast process interactions of ITIL, rather than focusing on an individual practice area. IT professionals who obtain ITIL certification at the ITIL Service Manager level are often called ITIL Service Masters.
Who should attend ITIL Service Manager training?
IT professionals with an ITIL Foundations certificate and at least five years of IT management experience find the ITIL Service Manager training of interest. Though the training is delivered over a 10-day program, attendees find the Plexent approach to be educational and entertaining (Please see current course schedule below).
What should you expect from ITIL Service Manager training?
ITIL Service Manager training participants will be well-prepared to take the ITIL Service Manager certification test, as well as lead and train any team to a successful ITSM adoption. The ITIL Service Manager course will include:
- Service Support: Service Desk, Incident Management, Problem Management, Change Management, Configuration Management and Release Management
- Service Delivery: Service Level Management, Financial Management, Capacity Management, Availability Management, IT Service Continuity Management and Security Management
All of the components will be addressed throughout 10 days of didactic, interactive and simulation training. Those that complete the training and the certification are equipped to lead teams through an adoption and realize the benefits if ITSM for their team and the entire organization.
ITIL® Service Manager Training Schedule
Plexent has two ITIL Service Manager (Master) courses open to the public – one in Dallas, TX and another in Washington DC.
The ITIL Service Manager course, which includes the two certification exams, is divided into Friday sessions over a 12-week period. The all-inclusive price of $9,600 per student includes proctor, certification exam, course-required materials and meals.
Please contact us at 972-381-0077 or training@plexent.com for details, including group pricing/scheduling.
ITIL Service Manager Certification Course – Dallas
| Service Support (9 a.m. - 5 p.m. every Friday for 5 weeks) | |
|---|---|
| August 15, 2008 | Opening and Configuration Management |
| August 22, 2008 | Service Desk & Incident Management |
| August 29, 2008 | Problem Management |
| September 5, 2008 | Change Management |
| September 12, 2008 | Release Management |
| Service Delivery (9 a.m. - 5 p.m. every Friday for 5 weeks) | |
| September 19, 2008 | Service Level Management |
| September 26, 2008 | Financial Management |
| October 3, 2008 | Availability Management |
| October 10, 2008 | Capacity Management |
| October 17, 2008 | ITSCM & Security Management |
| Review for Exam and Exam Schedule | |
| October 24, 2008 | Review Session to Prep for Service Support Exam |
| October 31, 2008 | Review Session to Prep for Service Delivery Exam |
| November 7, 2008 | Service Support Exam (9 a.m. - 12 p.m.) |
| November 14, 2008 | Service Delivery Exam (9 a.m. - 12 p.m.) |
ITIL Service Manager Certification Course – Washington DC
| Service Support (9 a.m. - 5 p.m. every Friday for 5 weeks) | |
|---|---|
| September 26, 2008 | Opening and Configuration Management |
| October 3, 2008 | Service Desk & Incident Management |
| October 10, 2008 | Problem Management |
| October 17, 2008 | Change Management |
| October 24, 2008 | Release Management |
| Service Delivery (9 a.m. - 5 p.m. every Friday for 5 weeks) | |
| October 31, 2008 | Service Level Management |
| November 7, 2008 | Financial Management |
| November 14, 2008 | Availability Management |
| November 21, 2008 | Capacity Management |
| December 5, 2008 | ITSCM & Security Management |
| Review for Exam and Exam Schedule | |
| December 11 – 12, 2008 | Review Session to Prep for Exams |
| December 18, 2008 | Service Support Exam (9 a.m. - 12 p.m.) |
| December 19, 2008 | Service Delivery Exam (9 a.m. - 12 p.m.) |
