ITIL® V2 & ITIL® V3 Foundation
What is ITIL Foundation training and certification?
As an Accredited Training Organization (ATO), Plexent’s EXIN-accredited ITIL version 2 and ITIL version 3 Foundation training is available on-site and through open-enrollment. In three days, Plexent will provide the necessary training to those seeking the knowledge to understand the basics of service management in an organization from an ITIL perspective. ITIL Foundation training attendees will also be prepared to complete the one-hour, 40-question certification test to become ITIL Foundation certified.
Who should attend ITIL Foundation training?
The training and examination for the ITIL Foundation certificate is reserved for those working in the field of IT service management (ITSM). This ITIL Foundation certification is required for the ITIL Practitioner and ITIL Service Manager certificates in IT Service Management.
Organizations typically request that the key leads of an IT service management adoption gain at least and ITIL Foundations certification. Plexent also offers an ITIL Awareness session that requires less of a financial and scheduling commitment for those seeking a basic knowledge, but not a certification.
What should you expect from ITIL Foundation training?
The ITIL Framework contains a comprehensive description of the processes involved in managing IT organizations. The ITIL Foundation course introduces professionals to the best practices for IT Service Management through the 11 key IT disciplines (ITIL version 2) or the 5 Service lifecycle phases (ITIL version 3) that impact the wider organization.
Each ITIL Foundation training course is designed with the specific business and professionals in mind, ensuring participants receive training on all components ranging from terminology to the systematic approach to management.
ITIL Foundation Training Course Content
Upon completion of the two-and a-half day interactive ITIL Foundation training, professionals are armed with the knowledge to complete the ITIL Foundation certification test with insight into:
- Core competencies of an IT infrastructure and services for an organization
- Process-centric approach to business organization
- ITIL management model
- Basic terms and concepts of the processes used to manage an IT infrastructure
