This self-paced course introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL V3.
These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value; improve ROI, and enabling IT to solve specific operational needs.
The included ITIL V3 Foundation Exam Preparation Guide contains a summary of the ITIL concepts and processes, providing the learner with the tools to prepare to write the ITIL V3 Foundation exam.
The Exam Preparation Guide includes:
- Content refresher tool
- Overview of the exam with strategies to successfully approach this exam
- Printable Quick Reference Card and First Aid Kit
- 1-hour simulated exam
At the end of this course, learners will be able to identify:
- The key principles and concepts of IT Service Management.
- The benefits of implementing ITIL in an organization.
- Service Management processes and understands how they map to the Service Lifecycle.
- The basic concepts and definitions related to the Service Lifecycle.
- The activities and roles involved with the Service Lifecycle.
- The relationships among the components of the Service Lifecycle and understand how they map to other components.
- The factors that affect the effectiveness of the Service Lifecycle.
Content
- ITIL V3 e-Learning Course
- ITIL Summary Notes
- Exam Facts
- Exam Question Structure
- Successful Exam Strategies
- Mock Exam
- Virtual Coach
Credits
The ITIL V3 Foundation Exam, upon successful passing of the ITIL V3 Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme.
Price includes online course, exam preparation guide, exam fees, ITIL first aid kit and virtual coach access.
Price: $279 (includes exam)
Download Course Overview