itDNA® White Paper
This document can be used in a number of ways, but its purpose is to inform readers on issues associated with managing and supporting distributed computing environments. Topics identify key processes and practices, providing assistance to organizations wishing to improve their IT Service Management maturity. One example of a practical application would be as a reference for internal staff when preparing teams to perform itDNA® Maturity Assessments.
This document is broken down into the following areas:
- Framework Overview - Describes itDNA, introduces basic concepts, and presents the structure of the Framework.
- Disciplines and Elements - Defines and explains the twelve Disciplines and their associated Elements.
- Objectives and Characteristics - Describes how objectives and characteristics for each itDNA Discipline and Element are used to develop IT strategies.
- Resources, Best Practices, and Processes - Addresses these components within each Element and provides examples.
- Maturity Model Process Measurement - Defines and describes basic concepts, explains the model and explains how to measure process maturity.
- Metrics - Explains how to use metrics and measurement within the itDNA Framework to assess business objectives.
itDNA Overview
itDNA is based on the Service Management portion of ITIL®, the international standard for IT Service Support and Delivery. itDNA is a model, which defines, organizes, and categorizes the multitude of business and technical processes, characteristics, metrics, objectives, resources, and best practices involved in managing a complex distributed computing environment. It allows you to define the "what, why, and how," of your processes and take control of your environment.
itDNA consists of two IT Business Functions (Support and Delivery) and twelve disciplines that are responsible for the provisioning and management of IT services. The twelve disciplines form the top level of taxonomy of issues and industry best practices; a way of classifying, collecting, viewing and presenting what an IT organization does. Below the discipline level are the itDNA elements. Each discipline contains a varying number of elements which are the basic or fundamental services that needs to be provided to operate a distributed computing environment.
To receive a complete copy of the itDNA white paper, please complete and submit the request form.
