itDNA® Framework
itDNA® is based on the IT Infrastructure Library (ITIL®), an evolving standard for IT Service Delivery and Support. ITIL supports a process oriented model that translates an organization's business needs into groups of activities that provide the necessary IT services and ensure customer access to those services. itDNA extends ITIL's applicability to distributed environments and provides additional detail within the 12 Disciplines through inclusion of subordinate Elements. By taking advantage of the increased specificity afforded by Elements, organizations can more precisely focus resources on the exact processes needed to realize improvement.
