Configuration Management
ITIL® defines Configuration Management as:
…the identification, recording, and reporting of IT components, including their versions, constituent components and relationships. Items that should be under the control of Configuration Management include hardware, software and associated documentation.
Other than Service Level Management, there is perhaps no other Discipline that interacts as strongly as Configuration Management across the spectrum of Service Management processes. It is bound so tightly to Change and Release Management that these three Disciplines should be implemented simultaneously. Each of these contributes to the initial placement and refresh of Configuration Items (CIs) within the Configuration Management Database (CMDB) and entries within the Definitive Software Library (DSL). Careful consideration, therefore, should be given to the ramifications for data integrity when they are unable to mutually support one another. The important relationship of Configuration Management, to Change and Release Management is highlighted in the diagram below … more »
