What itDNA® Addresses
itDNA® is a multidimensional product that defines, organizes, and categorizes the many best practices, resources, characteristics, and metrics involved in managing complex, distributed computing environments. Composed of 12 Disciplines, it provides a convenient hierarchy for classifying, collecting, viewing and presenting the various processes and functions within an IT organization. By leveraging itDNA in your organization, Plexent can address the many aspects of integrating, managing and supporting distributed computing environments. Examples include:
Operational Support
By capturing information on support activities and measuring them against the baselines established in your Service Level Agreements, itDNA can help determine how well your IT organization is meeting commitments and if those commitments are appropriate.
Organizational Assessment
itDNA can measure organizational effectiveness and identify institutional barriers that may be preventing your IT Services departments from achieving exceptional performance.
Business and Process Re-engineering
itDNA provides a model for identifying, validating, and decomposing functional areas into basic elements. From this level processes can be analyzed and re-engineered, if necessary, to meet your business requirements.
Budget and Time Allocation
itDNA supports efforts to improve efficiency by providing the tools necessary to track time and cost for IT services across your enterprise. Armed with this information you can forecast with confidence, avoid waste, and intelligently employ limited resources.
Strategic and Project Planning
Built into itDNA is an understanding that IT services are of value only to the degree they satisfy business needs. This provides the correct context for IT planning at all levels, creates consensus, and limits contention.
Business Mapping
Alignment of IT services with initiatives in the Business Plan is the goal of this service. itDNA allows your organization to identify which business requirements are dependent on IT services and provides the tools necessary to achieve and maintain a high correlation.
Knowledge Capture (Best Practices)
itDNA defines a taxonomy into which information about managing and supporting distributed computing environments can be easily captured and retrieved. When extended to your enterprise it provides the basis for a "learning" environment which becomes more effective over time.
Insourcing or Outsourcing Specification and Metrics
Whether you decide to support your infrastructure internally or have it serviced externally, itDNA provides the tools to identify activities, develop specifications, measure performance and, ultimately, manage your distributed computing environment.
