itDNA®
itDNA® is a multidimensional product that defines, organizes, and categorizes the many best practices, resources, characteristics, and metrics involved in managing complex, distributed computing environments. It allows you to define the "what, why, and how," for your business and technical processes, and take control of your environment. itDNA is based on the IT Infrastructure Library (ITIL®); the international standard for IT Service Management.
itDNA consists of two IT Business Functions, Support and Delivery. Composed of 12 Disciplines, it provides a convenient hierarchy for classifying, collecting, viewing and presenting the various processes and functions within an IT organization. Below the Disciplines are Elements which represent the basic or fundamental services required by a distributed computing environment. Because Elements tend to be more technology specific, they change more frequently than the relatively static Disciplines.
More than just a hierarchy, itDNA also includes:
- A Project Management approach
- A framework, based on ITIL, ISO, and CMM to organize IT Infrastructure
- A rich Intellectual Property Knowledge Base
- A model to measure IT Infrastructure maturity level
- Standardized Services
- A complete itDNA Maturity Assessment for Information Technology
- Policies and Procedures for each itDNA Element
- A complete set of IT Project pricing and scoping tools for ITIL
