ISO/IEC 20000
ISO/IEC 20000 – The International ITSM Standard
ISO/IEC 20000 – often referred to as ISO 20000 – is the first true international standard for IT Service Management. By becoming ISO 20000 certified, organizations can distinguish themselves as service providers of quality IT services in today's very competitive market place. Plexent helps customers obtain that competitive advantage.
Plexent's ISO/IEC 20000 Certification Readiness Services
Plexent is committed to helping organizations prepare for ISO 20000 certification within an accelerated timeframe for significantly less cost. So much so, that we:
- Became the first Associate Consultant for ISO/IEC 20000 by BSI Americas, the certification organization for ISO/IEC 20000
- Built a team that comprises more than 30 percent ISO/IEC 20000 certified consultants
- Offer onsite and remote adoption and process enablement consulting services
Plexent Uses ISO/IEC 20000 to
- Transform organizations to an ITSM-centric organization
- Address issues that other frameworks like ITIL® don't address
- Provide the management structure critical for success
- Enable organizations to prepare for ISO/IEC 20000 certification
ISO/IEC 20000 Benefits
- Alignment of IT services and business strategies
- Development of a formal framework for service improvement projects
- Define benchmarks for industry best practices
- Strengthened competitive advantage for cost-effective services
- Organize roles and responsibilities among team member for better accountability
- Reduced risk and eases organizational change
- Increased interaction on silos of the organization
ISO/IEC 20000 is comprised of two parts, ISO/IEC 20000-1 and ISO/IEC 20000-2. ISO/IEC 20000-1 "promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements." ISO/IEC 20000-2 is a 'code of practice', and describes the best practices for service management within the scope of ISO/IEC 20000-1.
More about how Plexent leverages itDNA® to prepare organizations for ISO 20000 certification.
