ITSM Consulting Services
The enormity of traditional IT Service Management implementation and adoption can be daunting. Planning and driving the translation of the countless general guidance frameworks telling you what to do (but not how to do it) into tools and content becomes nearly impossible for already overburdened IT staffs.
If your IT organization is faced with:
- Poor change control
- No organizational elasticity
- Lack of repeatable processes
- No service level agreements
- Inconsistent delivery of service
- "Do More With Less" versus business driver focus
There is a simple and effective solution.
Plexent's IT Service Management Consulting Services have proven effective in addressing these and more, simplifying ITSM adoption, and ultimately saving organizations millions annually.
Plexent's ITSM Consulting Services Difference
The goal of Plexent's ITSM Consulting Services is to help organizations deliver high-quality, cost-effective IT services aligned with business needs in significantly less time than other ITSM providers. Our ITSM consulting and implementation success with numerous organizations – from Fortune 500 companies to federal and state agencies to mid-sized organizations – stems from our certified, experienced experts' ability to leverage Plexent's intellectual property, itDNA®.
itDNA is based on the Service Management portion of the IT Infrastructure Library (ITIL®) and incorporates standards from the ISO and the various Capability Maturity Models (CMM) developed by Carnegie Mellon's Software Engineering Institute.
Plexent's ITSM Consulting Services differ from our every other provider out there, because itDNA provides tools you can use today to achieve your objectives today. Because we invested the time and manpower to develop the tools and content needed, you don't have to. Everything you need for ITSM adoption already exists, so you can begin immediately.
itDNA incorporates a rich knowledge base of intellectual property to help you quickly leverage industry standards and good practices within:
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Plexent's certified expert consultants leverage our deep understanding of IT processes and Service Management experience when utilizing itDNA. Since itDNA addresses multiple IT disciplines, our ITSM constulting services provide unparalleled flexibility to solve your problems.
Could ITSM Improve My Business?
If your IT organization isn't operating like a profitable, value-add business to your organization, then ITSM is something to at least explore.
Here are a few ways Plexent's ITSM Consulting Services – powered by itDNA – can help your business:
- Operational Support – Establish baselines to determine appropriate support levels
- Organizational Assessment – Measure process effectiveness and institutionalization
- Process Re-engineering – Decompose functional areas for examination and improvement
- IT Services Cost Analysis – Predict true cost of services for budgeting and forecasting
- Strategic and Project Planning – Identify business drivers and enable them with IT services
- Business Mapping – Link business metrics and objectives to IT services
- Knowledge Capture (Best Practices) – Provide a taxonomy for managing your environment
- Sourcing Specification Metrics – Establish service targets for internal and external providers
Still not sure? Our experts will be happy to discuss your current state, needs, concerns and desired state to determine whether Plexent's ITSM Consulting Services can improve your IT organization and your bottom line. Contact us today.
