IT Improvement: Getting Everybody to Sing Together
As we consult with organizations on IT improvement and on IT cost reduction, we see their biggest challenge often lays in getting large IT teams and groups of users to share a common vision.
Often we hear organizations object to potential IT service management (ITSM) success, making comments such as:
- We can't roll out a process across our whole organization- we are global.
- Groups within our company would never support IT improvement initiatives.They don't even understand what we do!
- We can't standardize activites, as we have multiple cultures in our company.
- The various languages of our international company prevent us from building a formalized approach to reports.
Whatever.
These people at Playing for Change figured out how to create a timeless version of a classic song, "Stand by Me," using snipped recordings of various street performers across the world. It's incredible the work that must have gone into building the common vision for this final product across cultural, language and geographic barriers.
If they can do this so beautifully, certainly you can:
- Implement an Incident Management process
- Teach our IT staff enough common language to communicate (ITIL)
- Build a service catalog listing business services, not technical services.
Enjoy! They have many other songs on their blog to inspire you.