ITIL® - Chief Examiner Question & Answers on ITIL Update
Chief Examiner for ITIL, Sharon Taylor, answers ATO questions on the ITIL Qualification Scheme following the update of ITIL 2011.
- When will MALC syllabus be ready?
The revisions to the MALC syllabus are running according to schedule. We had always planned to release it in Quarter 2 of 2012. The reason for that is with the other activities going on around the ITIL 2011 update with respect to changes to all of the qualifications, we tried to allow the community of the training providers ample time to prepare for all of the new releases. So beginning in January 2012 the Intermediate and Foundation modules will have undergone their final redevelopment, and MALC will follow shortly thereafter.
- Will the MALC release have impact on students preparing for the exams?
In terms of changes to preparation we are advising candidates not to make any changes to their current plans. We will continue to offer both versions of MALC in tandem for a period of time to allow candidates to continue to take the line of study that they have been taking if they are involved in the 2007 version, or in 2011 version when it becomes available. So the MALC qualification is on target and has always been scheduled to be released in Q2 of 2012.
- How will the release of the 2011 edition affect students who started on their ITIL Expert path with the 2007 books?
With respect to the changes between 2011 and 2007 versions of qualifications, a candidate who is currently studying along the 2007 path can continue to do that until end December 2011. The examinations have been designed so that students taking either version can take an exam without being affected negatively. Once the full revision cycle has completed by 2012, all lines of study will be geared towards the 2011 version. So candidates now in the path can continue along that path, and there shouldn’t be any effect to them, until 2007 has been withdrawn. There will be ample overlap time given to the candidates to complete that work, so there should be no impact one way or the other, depending upon which version the candidates are now studying under, they should be able to continue along that path without any impact.
- When will students need to change over to the 2011 version?
Once the 2011 version of core qualifications has been released in their final version in 2012, all candidates will need to be studying in a 2011 version of courseware. Anyone who is currently studying in the 2007 version should make preparations to sit their exams as soon as possible, because once that changeover happens the course curriculum and exams will all be geared to 2011 content which is different.
- Are there new processes in ITIL 2011?
There are a few new processes which have been added to ITIL 2011, all of which become examinable under the 2011 qualification scheme. There has been one added to Service Design which is called ‘design coordination’, and one added to Service Strategy which is ‘strategy management’. However it is important for candidates to realise that those new processes are not actually new content. They are the restructuring of existing content that was in place in 2007, which has been reorganised into being a formal process structure for the books. The content has been present from 2007 onwards, so the processes are newly named as processes, but the content is not actually all new.
- What is the new 2011 syllabus structure?
The syllabus structure is similar to what it has been in the past in terms of format, and anyone who is familiar with how the learning units are documented will know that core guidance book reference sections are provided which deal with the content that will be examined within that learning unit. When a particular book reference is e.g. 1.0, that means the coverage is any of the content within that full section. Where specific references to a more finite part of a section are required, the tertiary level will be added to the core guidance reference. In other words, if the focus is on something within 1.1.2, the syllabus will state 1.1.2. In terms of guidance for training providers and covering content within courseware, when a section has a single level, like 1.0, that means any content within that section can be examined. So course content should also cover all of the material within that section. Only where special provisions have been made for tertiary level like 1.1.2 as an example, then there would be a specific focus on that content only.
PDF format: ITIL Qualification Scheme Updates Following ITIL 2011
See the video: ITIL Qualification Scheme Updates with Sharon Taylor
