Posted on Thu, Mar 15, 2012 @ 12:38 PM
Accredited Training Organization (ATO) Status Given to Plexent by PEOPLECERT
March 15, 2012- Dallas, TX- Plexent announced that it is certified as an Accredited Training Organization (ATO) for ITIL Foundation and Intermediate training courses and certification programs by the global Examination Institute PEOPLECERT.
Plexent is now an ITIL Accredited Training Organization for the following programs:
- ITIL® Foundation
- ITIL® Intermediate Service Strategy
- ITIL® Intermediate Service Design
- ITIL® Intermediate Service Transition
- ITIL® Intermediate Service Operation
- ITIL® Intermediate Continual Service Improvement
- ITIL® Intermediate Service Offerings & Agreements
- ITIL® Intermediate Release, Control & Validation
- ITIL® Intermediate Operational Support & Analysis
- ITIL® Intermediate Planning, Protection & Optimization
- ITIL® Managing Across the Lifecycle
When considering ITIL® training and certification, the official ITIL Accreditor strongly recommends that training should only be taken through ATOs, thus ensuring that all licensing fees are paid and that the organization is authorized to use the official Cabinet Office trademarks, brands and copyrighted materials.
The accreditation date is 9/28/2011.
Gordon Brown, President of Plexent commented, “Although we have held ATO status for many years via other Examination Institutes, PEOPLECERT bring a huge level of quality to the testing process. Their quality standards ensure that our trainers are properly trained and meet ongoing changes in requirements.”
“As a global organization, we recognize the need of training organizations, such as Plexent for innovative yet simple solutions for their candidates. PEOPLECERT has invested on web based systems that make the overall exam experience really quick, while, allowing its partners to reduce the exam administration time, cost and effort . We look forward to using these solutions to contribute to Plexent’s further growth,” Dimitris Nicolaides, PEOPLECERT’s Business Development Manager said.
About Plexent: Plexent (www.plexent.com) is an IT management consulting company advising the world’s strongest companies on IT strategy, organization, technology, and operations. With strengths in IT service management, ITIL, IT Governance & Compliance, ISO Standards, COBIT, CMMI®, software selection and Project Management.
About PEOPLECERT Group: With more than 3,000,000 exams to date, PEOPLECERT Group (www.peoplecert.org) offers independent certifications that evaluate competence, know-how and expertise, including globally recognized brands such as ITIL, IASCC Lean Six Sigma, ECDL, City & Guilds and certifications for Management Systems professionals, including ISPO 2000 and ISO 27000. The company operates worldwide, with 142 employees and 1,000 associates and offers web proctored, paper and web based exams in more than 19 languages through 8,850 global examination locations.
ITIL© is a registered trademark of the Cabinet Office.
>>Download Press Release
Posted on Thu, Feb 16, 2012 @ 10:04 AM
Joint Research Conducted by Plexent, itSMF USA, and the Kelley School of Business
February 15, 2012- Dallas, TX- Plexent announced that it has released the results of the IT Service Management (ITSM) Salary Survey conducted by Plexent, itSMF USA and the Kelley School of Business at Indiana University. The survey reports salaries held in the united states by professionals working in the area of IT service management and IT improvement, utilizing frameworks and best practices such as ITIL®, COBIT®, CMMI and Six Sigma.
itSMF USA, Plexent and Kelley School of Business came together put the survey together. For employers filling roles including ITSM-related staff it is currently difficult to determine appropriate salaries for such positions. This report helps remedy that.
The ITSM Salary Survey Report will be of interest to:
- Information Technology (IT) executives with initiatives to hire ITSM staff.
- IT service management staff looking to benchmark role-related salaries.
- IT professionals considering IT service management certifications.
The survey will be conducted annually to determine trends in ITSM and ITIL compensation.
Get the report: 
Gordon Brown, President at Plexent noted, “The results were surprising. It turns out it is a good time to be in IT service management. We see our customers struggling to confirm competitive salaries for ITIL and ITSM talent, so we are excited to be part of launching this salary survey. It’s exciting to see evidence that certifications really do earn more salary.”
Doug Tedder, President, itSMF USA stated, “We are excited to work with the Indiana University’s Kelley School of Business and Plexent to provide this valuable information to the market . I hope our members find it meaningful. ”
About Plexent: Plexent (www.plexent.com) is an IT management consulting company advising the world’s strongest companies on IT strategy, organization, technology, and operations. With strengths in IT service management, ITIL, IT Governance & Compliance, ISO Standards, COBIT, CMMI®, software selection and Project Management.
About the itSMF USA: The itSMF USA, (www.itsmfusa.org) a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the on-going development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for you and your organization to connect, learn and grow.
itSMF USA® is a trademark of the Information Technology Service Management Forum USA. All other trademarks referenced herein are the property of their respective owners.
ITIL© is a registered trademark of the Cabinet Office.
Posted on Wed, Nov 16, 2011 @ 02:14 PM
November 16, 2011- Dallas, TX- Plexent announced that is has joined the Cloud Credential Council as a Certified Trainer Partner for cloud readiness training.
This designation makes Plexent one of the first providers in North America of Cloud & Virtualization Awareness and Foundation training. As many organizations prepare to optimize the benefits that cloud and virtualization technologies bring, most IT leaders find that creating a common language regarding these technologies is the first and most important step.
Cloud and Virtualization courses will be of interest to:
- IT and business executives who want to receive an overview of the concepts and the significance of virtualization and cloud computing.
- IT and business staff who need a brief overview and awareness of the virtualization and cloud computing concepts.
How Cloud Computing & Virtualization Training benefits organizations:
- Creates a common language surrounding these technologies.
- Builds common understanding of benefits and risks associated with this technology.
- Defines key vendors in the space.
- Build sense of unity regarding becoming the “IT for Tomorrow.”
- Removes fear, uncertainty and doubt associated with the organization’s use of the cloud.
Gordon Brown, President at Plexent noted, “We see many CIOs and IT executives who are working to build a common vision for how to utilize the cloud. When much of the IT staff, however, has varying definitions of associated vernacular, this creates huge problems.”
Peter Hanselman, Chair, Cloud Credential Council (CCC) says “We are pleased to welcome Plexent to the CCC, and look forward to their participation in the future development of these vendor-neutral cloud certifications.”
About Plexent: Plexent (www.plexent.com) is an IT management consulting company advising the world’s strongest companies on IT strategy, organization, technology, and operations. With strengths in IT service management, ITIL, IT Governance & Compliance, ISO Standards, COBIT, CMMI®, software selection and Project Management.
About the Cloud Credential Council: The Cloud Credential Council (CCC) is the international industry representation body mandated to drive alignment and develop standards for cloud computing domain that is important for organizational and individual training and certification. The Council is independent and vendor neutral, with membership that includes user organizations, vendors, professional associations and international certification bodies from across the world. For more information on the CCC, visit http://www.cloudcredential.org/.
>>Download Press Release
Posted on Mon, Oct 03, 2011 @ 11:15 AM
September 26, 2011 – Dallas, TX – Plexent (http://www.plexent.com) announced today that the recipient for the 2011 $2,000 ITSM Eagle Scholarship is Ms. Niranjani Elango.
Ms. Elango, currently a Graduate Student at Kelley School of Business, serves as the Vice President of Knowledge for itSMF Indiana University’s Student Local Interest Group. The scholarship will be applied toward her studies of a Master of Science in Information Systems at the University of Indiana’s Kelly School of Business.
Gordon Brown, Plexent’s President, said, “We are excited to offer this scholarship to students who are pursuing the management of IT services. Niranjani is a great example of somebody who sets the pace by aggressively pursuing this knowledge, via studies, internships and her involvement in professional organizations. Congratulations to her!”
Niranjani Elango stated, when notified of her acceptance, ““It feels great to be the recipient of the scholarship as I see it as a testament to the work I have put in over the past year. I am sure this will further motivate me to continue working towards and exploring new opportunities in the ITSM domain.”
An overview of the scholarship is available at http://www.plexent.com/ITSM-ITIL-Scholarship/ .
>>Download Press Release
Posted on Fri, Sep 23, 2011 @ 10:47 AM
September 22, 2011 – Dallas, TX – Plexent (http://www.plexent.com) is currently accepting participants for the IT Service Management Salary and Practice Survey conducted by Plexent, Kelley School of Business at Indiana University and itSMF USA.
This is a fully confidential, anonymous, and voluntary survey to determine the compensation of IT service management professionals in various positions and IT service management practices in their organizations.
The results of the survey will be made available to all participants in January 2012. The survey will be conducted annually to determine trends in ITSM compensation. Reports from this survey will offer detailed information on average salaries and bonuses, by title, industry and other factors.
Julie Montgomery, Director of Recruiting and Marketing stated, “It’s been difficult to find ITSM-focused compensation information. So we’re excited to make it available to the market.”
The survey may be accessed at http://www.plexent.com/itsm-salary-survey/ through November 4, 2011.
Survey Results Now Available
Download Plexent Announces Industry First ITSM Salary Survey
Posted on Fri, Sep 09, 2011 @ 11:03 AM
September 9, 2011 – Dallas, TX – Plexent (http://www.plexent.com) announced today that it has launched a new division dedicated to IT service operations.
The types of projects that this division will support include:
- Process management (ITIL process areas such as problem, change, configuration, release,etc.)
- Project management (infrastructure, IT improvement)
- Service desk managers
- Technical management (network, storage, virtualization, cloud, mobility design and implementation)
- IT operations (network support, system administration)
- Application management
- Software implementation and adoption
Gordon Brown, Plexent’s President, explained, “Often we help customers design and implement efficient IT processes, systems and operations, and they’d like some help operating those environments for a period of time. This gives us the ability to offer that for our customers.”
An overview of the services is available at http://www.plexent.com/it-service-operations-staffing/.
Download Plexent Announces IT Service Operations Division
Posted on Thu, Aug 25, 2011 @ 02:58 PM
August 25, 2011 – Dallas, TX – Plexent (http://www.plexent.com) that on September 29, 2011, it will participate in an event entitled “Tackling Mobility: Closing the Gap Between Business, Marketing & IT.”
The event is co-hosted by Plexent, Compuware, TouchTitans, Verizon Wireless and Marketing Zen. The event is built to educate IT and business leaders about trends in the mobile computing revolution, ways to utilize mobility to create a business differentiator and methods to build a secure and robust approach to managing mobile IT services.
Gordon Brown, Plexent’s President, will present the topic, Special Considerations for Infrastructure and Operations. The topic will include the following:
- Infrastructure Requirements and Service Definition for Mobility
- Maintaining High Availability through IT Service Management Best Practices
- Performance Management for Mobile Applications and Services
- Security Validation
Brown explained, “Many of our customers are working to keep up with mobile computing trends and are trying to keep up with the user demand for more and more mobility. This event will help provide structure to build and manage secure, yet robust, mobile-related services.”
Registration is available online at http://top3mobilityseminar.eventbrite.com/.
Download Plexent Announces Upcoming Mobility Event
Posted on Tue, Jul 05, 2011 @ 07:22 PM
July 7, 2011 – Dallas, T X – Plexent (http://www.plexent.com) today announced the release of its ISO/IEC 20000 Readiness Assessor.
This tool is meant to provide an indicator to you as to how much work may be required to achieve an ISO/IEC 20000 for your organization. Plexent is a consulting firm that provides consulting, readiness and training. Plexent is not an auditor for ISO/IEC 20000.
This assessment is intended to evaluate your current readiness to undergo an ISO/IEC 20000 Certification. These questions align with specific sections of the ISO/IEC 20000 standard.
The report will provide general comments about your readiness for each section and will provide suggested next steps. You'll also notice a "traffic light" indicator for each section which provides a quick indicator of your organizational maturity in each area.
Julie Montgomery, Director of Marketing for Plexent, stated, “Assessment questions cover all 20 sections of the standard. You’ll complete the assessment online and then will immediately receive a link to a web-based report, based on your entries, which you can bookmark. After you’ve made some headway using the recommendations, you can then re-assess and see what kind of progress you’ve made. We’re excited to offer this tool to the market.”
Gordon Brown, President of Plexent stated, “We often see customers considering an ISO 20000 certification, but honestly have no idea how much of an endeavor that would be for them. This tool will give them a decent idea, as well as provide some action items to move closer to being ready.”
Download Plexent Announces ISO/IEC 20000 Readiness Assessor
Posted on Thu, Apr 07, 2011 @ 08:36 AM
April 7, 2011 – Dallas, TX – Plexent (http://www.plexent.com) today announced the annual Eagle ITSM Scholarship.
The annual scholarship, in the amount of $2,000, will be awarded to a student enrolled in a degree program related to the management of information systems.
The Eagle ITSM Scholarship is awarded in the fall for use during the spring semester. The application deadline is August 1 at 4:00 p.m. Central Standard Time each year. The scholarship recipient will be recognized at the annual itSMF USA Conference, Fusion. The following criteria will be used to assess applications.
- Grade point average.
- Ability to demonstrate a strong commitment to management of IT services. This may be demonstrated via service in a related job (paid or volunteer), active participation in associated professional organizations, holding office or other leadership in such associations or teaching.
- Ability to demonstrate involvement in initiatives (paid or volunteer) that assist an organization (potentially an academic institution) apply IT service management related concepts to solve problems such as:
- Cloud computing readiness
- Mobile computing
- Integration of multiple best practices, frameworks and standards
- Progressive service offerings
- Involvement in social media via blogging, LinkedIn, Twitter and the like.
Gordon Brown, President of Plexent stated, “At Plexent, we are passionate to see upcoming graduates learn about ITSM principles and how these principles apply to common information systems problems. This scholarship is an opportunity for us to reinforce that message and to help somebody pay for college.”
Download: Plexent ITSM Eagle Scholarship Overview
Posted on Wed, Apr 06, 2011 @ 08:33 AM
March 28, 2011 – Dallas, TX –Plexent (www.plexent.com) proudly announces that it has been selected topresent two sessions at the upcoming itSMF & HDI service management Conference (www.servicemanagementfusion.com), held September 25-28, 2011 in Washington, DC.
Gordon Brown, President of Plexent, will present, “4 Ways to Avoid an IT Budget Cut.” This session will cover how to transform the conversations that traditionally focus on cutting spending into discussions about generating more revenues, creating a new market positions or beating a competitor to market. The secret to getting large cost optimization results is to stop talking about cost and to start talking about value.
Adriaan van de Rijken, Senior Consultant for Plexent, will present “Mr. Rogers was a Navy Seal, Best Practices Exist and Other Urban Legends.” This session will disprove the existence of “best practices” and unveil an approach to turn those practices into zest practices. Topics will include utilizing the best of ITIL®, COBIT®, CMMI®, Six Sigma® and PMBOK® , creating practices that best capitalize on hot trends (cloud, virtualization, mobile, social media…) and defining the “moving parts” in your organization to monitor.
Download Plexent to Present at itSMF USA/HDI Conference