Recent Media Coverage
Unified Threat Management, Demystified
March 24, 2008
Organizational Gatekeeping: itSMF USA Governance
March 2008
Problem Management within Service Operations
March 2008
SUPPORT TEAM STRUCTURE: Support Capability Tiers
March 2008
Service Design – Architecting the Future
February 2008
The Role of Financial Management for IT Services in IT Service Management
January 2008
Quick Tips for IT Governance
January 2008
Incident Management
November/December 2007
Read this article (See page 19) »
ITIL 3.0: Service Strategy is about Value Creation
November 2007
BMC Provides Customers with Lower Risk, Higher Value BSM Implementations
BMC-Plexent alliance accelerates people and process change, enhancing value while easing implementation pressure
Oct. 30, 2007
2nd Annual itSMF USA Academic Forum – Representation From Four Continents
October 2007
Read this article (See page 7) »
Change Management: What is it and how can it help me?
October 2007
Read this article (See page 30) »
Getting the message out
Everyone talks about best practices, but like messages in a bottle, best practices are difficult to find. Should agencies be trying harder?
Aug. 20, 2007
ITIL 3.0: What Does it Mean to Me?
August 2007
The ITIL V3 Promise
July 2007
IT Service Management Update
ITIL Version 3 Closes the Gap with ISO/IEC 20000
June 2007
Meet the CEO: Gordon Brown
February 2007
Public/private teams are a challenge for CIOs
Latest IT workforce configurations require extra management attention and oversight
Jan. 22, 2007
Configuring Success
Analysis: Security and Configuration Solutions Converge
June 26, 2006
