Recent Media Coverage
Plexent proudly announces that Senior Consultant, Alex Hernandez, received the 'Industry Knowledge Contribution' award from the IT Service Management Forum USA for his work and contribution to the IT Service Management industry. Read more here.
Webinar: Mitigate Cloud Computing's Biggest Risks
July 2009
Cost Optimization Through Problem Management
May 2009
itSMF USA ISO/IEC 20000 SIG Presents: What is ISO/IEC 20000? featuring Alex Hernandez of Plexent
March 2009
Managing Human Resources Using ITIL®
January 2009
Central Virginia LIG Holds Panel Discussion
December 2008
Fusion 08 – Highlights
October 2008
Service Transition – Breaking Down the Wall
July 2008
Service Strategy – The Intended Outcome
May 2008
Six Sigma and IT Service Management: Don't recreate the wheel…just spin it a little faster and better!
May 2008
ITIL 3.0: Service Operation – Execution
September 2008
ITIL 3.0: Service Transition – The Transformation
August 2008
Unified Threat Management, Demystified
March 24, 2008
Organizational Gatekeeping: itSMF USA Governance
March 2008
Problem Management within Service Operations
March 2008
SUPPORT TEAM STRUCTURE: Support Capability Tiers
March 2008
Service Design – Architecting the Future
February 2008
The Role of Financial Management for IT Services in IT Service Management
January 2008
Quick Tips for IT Governance
January 2008
Incident Management
November/December 2007
Read this article (See page 19) »
ITIL 3.0: Service Strategy is about Value Creation
November 2007
BMC Provides Customers with Lower Risk, Higher Value BSM Implementations
BMC-Plexent alliance accelerates people and process change, enhancing value while easing implementation pressure
Oct. 30, 2007
2nd Annual itSMF USA Academic Forum – Representation From Four Continents
October 2007
Read this article (See page 7) »
Change Management: What is it and how can it help me?
October 2007
Read this article (See page 30) »
Getting the message out
Everyone talks about best practices, but like messages in a bottle, best practices are difficult to find. Should agencies be trying harder?
Aug. 20, 2007
ITIL 3.0: What Does it Mean to Me?
August 2007
The ITIL V3 Promise
July 2007
IT Service Management Update
ITIL Version 3 Closes the Gap with ISO/IEC 20000
June 2007
Meet the CEO: Gordon Brown
February 2007
Public/private teams are a challenge for CIOs
Latest IT workforce configurations require extra management attention and oversight
Jan. 22, 2007
Configuring Success
Analysis: Security and Configuration Solutions Converge
June 26, 2006
