About Plexent
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Plexent is an IT service management (ITSM) company and leading provider of ITSM-focused intellectual property – itDNA® – serving Fortune 500 companies, government agencies and other global organizations.
Case Studies
Founded in 2001 by Gordon Brown, Dallas-based Plexent developed a framework, methodology and knowledge base that puts the IT Infrastructure Library (ITIL®), CMMI®, CobiT®, and ISO® standards into practice and allows customers' IT operations to support and enhance core business objectives. Plexent enables standards-based service management model implementation, business process optimization, ITIL adoption, and ISO/IEC 20000 and ISO/IEC 27001 certification in significantly less time for a fraction of the cost.
Plexent systematically increases customer's IT operating efficiency by protecting computing environments, reducing costs, increasing reliability, improving quality and safeguarding brands. Plexent's offerings span IT service management and accredited standards-based training, intellectual property, subscription services, consulting and business technology services.
itDNA is a standards-based, auditable and fully customizable service management adoption model Plexent leverages to enables IT organizations to accelerate service management initiatives, lower total cost of operation (TCO) through process improvement and achieve operational excellence through the adoption of a service-focused, process-oriented, cost-effective approach to IT.
Mission
Plexent's mission is to systematically increase our customers' IT operating efficiency by protecting their environments, reducing costs, increasing reliability, improving enforcement and safeguarding their brands through the use of our intellectual property and proven service management model.
Guiding Principles
Plexent’s customer service approach demands we make an absolute commitment to excellence in our performance. We achieve our commitment by practicing these principles:
- Serve our Customers – Our commitment to "knock your socks off" (KYSO) service that ensures customer satisfaction and consistently exceeds expectations is our most important business objective.
- Value our People – Our success as a company must run parallel to this as we encourage initiative, recognize individual contribution, provide ample opportunity for individual growth and maintain our commitments to our families.
- Operate with Integrity – We maintain the highest level of integrity and always do the right thing.
- Contribute to our Communities – We give back to our communities by using our talents and resources.
